Services

WE OFFER MANY SERVICES ACROSS THE IT SUPPORT SPECTRUM. AS WELL AS THE DETAILED LIST BELOW WE OFFER A FREE 10-POINT DIAGNOSTICS PROCESS TO ESTABLISH POTENTIAL ISSUES WITH YOUR PC/LAPTOP/SERVER.

Objectives

THERE ARE VERY IMPORTANT OBJECTIVES TO BE CLEAR ON. WE WANT TO RESOLVE YOUR ISSUES AS SWIFTLY AS POSSIBLE, WITH EXCELLENT CUSTOMER SERVICE, ENSURING SECURITY, INTEGRITY AND PRIVACY APPLIED AT ALL TIMES; AND AT VERY COMPETITIVE PRICES AL-ROUND.

Procedures

9-TIMES OUT OF 10, WE WILL TRY TO CARRYOUT WORK ON YOUR EQUIPMENT REMOTELY FOR EFFICIENCY AND CONVENIENCE. ONCE A CONNECTION IS ESTABLISHED WE WILL ALWAYS FIRSTLY RUN A SYSTEM DIAGNOSTICS TEST.

Right, lets start from the bottom and work our way up.

Desktop PC/Laptops and Home Servers

PC processing starts with the desktop computer and/or the laptop/notebook. These devices are used in stand-alone, company, or mobile scenarios.

We have a full understanding of how the PC/Laptop works with both hardware (hard drive, memory, processors etc), and of course, software (programs, tools, utilities, etc).

With this knowledge we can pretty much diagnose a PC/Laptop issue immediately which allows us to act quickly and basically 'get the job done'. We offer to all home users/business desktops a free PC/Laptop diagnostics session which is conducted remotely (remote control connection onto your PC), and from this information we can give you a summary of what is happening on your device.

Diagnostics Session

We will run tools and utilities that will already be available on your PC before running our own such as;

About Windows - Display version information and identify compatibility issues

System Information - Used to view advanced information about your hardware/software, providing us with core configurations immediately

Remote Assistance - Receive help remotely over the Internet securely

System Restore - We can configure your PC to restore to a given point if it fails

Computer Management - We can view and configure system settings and components

Event Viewer - Monitoring/Troubleshooting messages and vital logs of events

Programs - We can Add programs and Remove any unwanted programs and components

Security Center - We can view your security essentials and apply security settings accordingly

System Properties - For viewing basic system settings, and network membership

Internet Options - Viewing Internet Explorer settings to aid us with IE related issues

Internet Protocol Configuration - Configure network address settings and connections

Performance Monitor - Monitor reliability and performance on all connected devices

Task Manager - View details about programs, processes, and performance

Disable/Enable UAC - User Account Controls console

Command Prompt - Open and use many useful system command prompts

Registry Editor - Make changes to Windows Registry (only by trained staff)

Business Users Services

As we move up the ladder into the business world, demands and requirements are different and plentiful. Critical areas to focus on are IT Security, Data Backup, and Disaster Recover, all pretty much equal in importance as the other. Our engineers can come out on site, have a look at your environment, listen to your concerns and establish a group of resolutions soon afterwards. We can suggest a solution combining the experience of 1st through to 4th line level support staff to accomplish your end goal.

We can design, implement, maintain, administer and monitor desktop/server environments ensuring that everything is how it should be and locked-down where necessary.

Projects

For long term and detailed requirements our projects manager can conduct a site survey, attend an initial meeting/conference, and then draft a project strategy based on your requirements. These strategies will be submitted to the projects team for satisfactory clearance and then actioned accordingly.

We can run diagnostics software on your network either remotely or on-site to identify all loop-holes present as every network infrastructure has a loop-hole! These can range from security vulnerabilities, lost or dropped network packets on your network, or identifying bottlenecks. We can then implement and lockdown your environment with security procedures ensuring that all defences are robust and secure.

On-Site Support Staff (Contracted)

If you also need staff to be present on-site, whether that be a 'HelpDesk (1st Line) support or 2nd line technical support analyse then we can provide this for you based on a contract basis (not permanent positions). If you need on-site 3rd line Enterprise Infrastructure or 4th line Senior Network Support Engineers we can provide those to, again, only on a contract basis.

I could go on for hours and in great depth about a great company and its services but we are sure you have more important things to be doing so if you require any further information on the services we provide please feel free to contact us.

Some Other Services Information

Computer Cleaning - PC health check & clean up (Home Remote or On-Site Business)

Computer Forensics - Extracting data from systems in view of digital evidence

Computer Security - We can lock down your desktop/server stations and protect your data

Data Migration - Restructuring new environments (SANs), new directory naming conventions, remapping Apps, transferring data from A-B into new locations

Data Recovery - Recovering lost data and setting up backup strategies

Hosted Applications - Planning for hosted Apps with easy, secure access for end users

ICT Consultancy - Offering advice and guidance on ICT solutions

Information Retrieval - Retrieving missing data either locally or across the network

IT Consultancy - Any aspect of IT advice from the one-man-band, to the corporate world

IT Support Services - We provide on-site and remote access support anyway in the UK

Server Maintenance - Looking after a single server or Data Center in an enterprise cluster

Server Monitoring - Monitor your network infrastructure for security breaches and performance issues

Technical Support - If there are replacement hardware/software requests, we will order, deliver, install, configure, and test for you